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Markus Schulz

Adhésion le 24 mai 2022

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Dernière activité le 14 juin 2024

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Dernière activité effectuée par Markus Schulz

Markus Schulz a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Also from our point of view this is an important feature especially for B2B (e.g., to display the organization name).

 

Please implement this feature!

Afficher le commentaire · Publication le 14 juin 2024 · Markus Schulz

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Markus Schulz a ajouté un commentaire,

CommentaireAttachments and CCs

Dear Marino,

Currently we are using an app called 'Download all attachments'. You can find it in the market place. It works quite fine for us.

BR,

Markus

Afficher le commentaire · Modification le 11 févr. 2024 · Markus Schulz

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Markus Schulz a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi Scott,

The most important types are: PDF, DOC(X), XLS(X), PPT(X), TXT, and CSV.

BR,

Markus

Afficher le commentaire · Publication le 09 août 2023 · Markus Schulz

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Markus Schulz a ajouté un commentaire,

CommentaireAttachments and CCs

This is a particularly important function because these days everyone who deals with customers automatically receives files (especially photos) from them. From my point of view, it's necessary to have the possibility to download all attachments at once. Even if it is packed into a zip file.

If zendesk wants to be a professional tool for dealing with customer requests and claims this function is a must!

Afficher le commentaire · Publication le 22 mai 2023 · Markus Schulz

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Markus Schulz a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

No, we created a 'blank' macro without using the standard signature and we have implemented simplified signature in this macro. I have to mention that we use the side conversation email for internal and vendor communication only. In these cases a simplified signature is enough.

BR,

Markus

Afficher le commentaire · Publication le 18 janv. 2023 · Markus Schulz

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Markus Schulz a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Dear Jorn,

We have the same issue, but we have created a work around: We have established a macro which creates a blank side conversation email with a signature and some dynamic fields (name, phone no., email, ...).

Maybe it helps but of course zendesk has to provide this function in the near future.

BR,

Markus

Afficher le commentaire · Publication le 18 janv. 2023 · Markus Schulz

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Markus Schulz a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

My Agents have the same issue. Sometimes we have customers with quite long company names and this causes to the fact that in some cases Important information is not immediately apparent. This is really annoying when you have to work quickly.

Please implement such a feature based on percentage values in relation to the screen width and allow the Agent to manupulate the width of the column in the view itself.

Afficher le commentaire · Publication le 24 août 2022 · Markus Schulz

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Markus Schulz a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

A 'splitting/cloning' function would be really helpful. Sometimes customers use an old email to ask another question. This reopens an old ticket which has not connection to the new question.

Afficher le commentaire · Publication le 20 juin 2022 · Markus Schulz

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Markus Schulz a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

This is very important for our daily work!

Afficher le commentaire · Publication le 19 juin 2022 · Markus Schulz

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Markus Schulz a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Also my useres ask for this feature from time to time. Please implement it!

Afficher le commentaire · Publication le 19 juin 2022 · Markus Schulz

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