Markus Schulz
-
Activité totale54
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes22
-
Abonnements16
Aperçu des activités
Dernière activité effectuée par Markus Schulz-
Markus Schulz a ajouté un commentaire,
A 'splitting/cloning' function would be really helpful. Sometimes customers use an old email to ask another question. This reopens an old ticket which has not connection to the new question.
-
Markus Schulz a ajouté un commentaire,
This is very important for our daily work!
-
Markus Schulz a ajouté un commentaire,
Also my useres ask for this feature from time to time. Please implement it!
-
Markus Schulz a ajouté un commentaire,
From my point of view a must have to understand and monitor customer communication via different email addresses.
-
Markus Schulz a ajouté un commentaire,
We have to manage 9 different CEE countries and such a function would be really useful!
-
Markus Schulz a ajouté un commentaire,
In Austria we also have these kind of 'half day holiday' thing. So it would be really useful!
-
Markus Schulz a ajouté un commentaire,
It's a must! For instance our sales people are Light Agents but they use the zendesk search to get an overview about the daily communication of their customers with the inside sales support. Unfort...
-
Markus Schulz a ajouté un commentaire,
For instance we have employees responsible for different topics. In these cases the Full Agent must have the possibility to choose the signature depending on the customer request.
-
Markus Schulz a ajouté un commentaire,
Would be really useful.
-
Markus Schulz a ajouté un commentaire,
From my point of view it's a must because if you have to manage hundreds of Full Agents in a global company signatures are a very important thing.