Markus Schulz
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Dernière activité
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Votes23
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Aperçu des activités
Dernière activité effectuée par Markus Schulz-
Markus Schulz a ajouté un commentaire,
Hi Scott, The most important types are: PDF, DOC(X), XLS(X), PPT(X), TXT, and CSV. BR, Markus
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Markus Schulz a ajouté un commentaire,
This is a particularly important function because these days everyone who deals with customers automatically receives files (especially photos) from them. From my point of view, it's necessary to h...
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Markus Schulz a ajouté un commentaire,
No, we created a 'blank' macro without using the standard signature and we have implemented simplified signature in this macro. I have to mention that we use the side conversation email for interna...
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Markus Schulz a ajouté un commentaire,
Dear Jorn, We have the same issue, but we have created a work around: We have established a macro which creates a blank side conversation email with a signature and some dynamic fields (name, phone...
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Markus Schulz a ajouté un commentaire,
My Agents have the same issue. Sometimes we have customers with quite long company names and this causes to the fact that in some cases Important information is not immediately apparent. This is re...
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Markus Schulz a ajouté un commentaire,
A 'splitting/cloning' function would be really helpful. Sometimes customers use an old email to ask another question. This reopens an old ticket which has not connection to the new question.
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Markus Schulz a ajouté un commentaire,
This is very important for our daily work!
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Markus Schulz a ajouté un commentaire,
Also my useres ask for this feature from time to time. Please implement it!
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Markus Schulz a ajouté un commentaire,
From my point of view a must have to understand and monitor customer communication via different email addresses.
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Markus Schulz a ajouté un commentaire,
We have to manage 9 different CEE countries and such a function would be really useful!