Markus Schulz
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Activité totale59
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Dernière activité
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Votes23
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Abonnements17
Commentaires
Activité récente par Markus Schulz-
No, we created a 'blank' macro without using the standard signature and we have implemented simplified signature in this macro. I have to mention that we use the side conversation email for interna...
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Dear Jorn, We have the same issue, but we have created a work around: We have established a macro which creates a blank side conversation email with a signature and some dynamic fields (name, phone...
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My Agents have the same issue. Sometimes we have customers with quite long company names and this causes to the fact that in some cases Important information is not immediately apparent. This is re...
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A 'splitting/cloning' function would be really helpful. Sometimes customers use an old email to ask another question. This reopens an old ticket which has not connection to the new question.
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This is very important for our daily work!
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Also my useres ask for this feature from time to time. Please implement it!
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From my point of view a must have to understand and monitor customer communication via different email addresses.
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We have to manage 9 different CEE countries and such a function would be really useful!
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In Austria we also have these kind of 'half day holiday' thing. So it would be really useful!
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It's a must! For instance our sales people are Light Agents but they use the zendesk search to get an overview about the daily communication of their customers with the inside sales support. Unfort...