Zach Peck

Hello,

I was advised to open up a support ticket after posting this under "Talk Q&A", let me know if this is not the right place.

Every time I get a call transferred to my T-Mobile phone by another agent my browser picks it up right away. It doesn't make sense because calls are set to ring to my mobile phone, not browser.

I have agent forwarding on. Is there a setting somewhere that needs to be enabled/disabled? Or is the agent not transferring the call the correct way?

Any insight would be appreciated.

Thanks