Rachael Kolman
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Dernière activité effectuée par Rachael Kolman-
Rachael Kolman a ajouté un commentaire,
I had a similar question to the one above. For Completed Work in the last 90 Days, is it only going to show tickets assigned and solved by the agent? We have agents who use that to track their own ...
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Rachael Kolman a ajouté un commentaire,
A notification banner in both the Help Center and the Agent Workspace would be really beneficial to push notifications to agents. It would be great if there was a way to do this without the coding ...
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Rachael Kolman a ajouté un commentaire,
Any updates on when something like this may be available?
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Rachael Kolman a ajouté un commentaire,
Agreed, with omnichannel routing and the new custom agent statuses, having visibility into this is really important. Is there an updated ETA, other than Q4?
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Rachael Kolman a ajouté un commentaire,
@... thanks that's actually what we're looking into right now.
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Rachael Kolman a ajouté un commentaire,
Are there any plans to have emails automatically served to agents? We have agents who work email, phone and chat, and would like an option for them to be served emails when in available status so w...