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Gokcem Gokce Kaplan

Adhésion le 04 déc. 2021

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Dernière activité le 16 sept. 2024

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Gokcem Gokce Kaplan a créé une publication,

Publication Developer - Zendesk Apps Framework (ZAF)

I have an appllication running  on ticket_sidebar. 

I am using Zaf client ("1.0.0-beta.47")

I load and parse the ticket iinformation as follows :

 

function showSsoInfo() {
  client.get('ticket').then(function (data) {
    const requesterEmail = data['ticket'].requester.email;
    const createdAt = Date.parse(data['ticket'].createdAt);
    const ticketId = data['ticket'].id;
    const organization = data['ticket'].organization;
    if (organization !== undefined) {
      const externalId = organization.externalId;
      BACK_END_CALL(requesterEmail, createdAt, ticketId,organization);
    } else {
      BACK_END_CALL.fetchZendeskUserInfo(requesterEmail, createdAt, ticketId);
    }
  });
}

 

 

Since 26-08-2024 in the logs of the back end service, we have noticed that ticket creation date is coming as NaN. This issue is intermittent. 

Not ticket related. For the same ticket sometimes the proper value is returned and sometimes not returned. 

 

I couldn't reproduce the issue with v2-repl. 

 

Zendesk help desk suggested that I put the question here.

 

What could be wrong?

 

Best Regards,

Gokcem 

 

 

 

Publication le 13 sept. 2024 · Gokcem Gokce Kaplan

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Gokcem Gokce Kaplan a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Hi, 

Is there any way that I generate an api key with restricted access? I want to write an app and add private comments to tickets, with the api key from customer i would have full access to customer data. I only want to add comments.

 

Afficher le commentaire · Publication le 04 déc. 2021 · Gokcem Gokce Kaplan

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