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Toshikazu Asaka

Adhésion le 27 oct. 2021

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Dernière activité le 02 oct. 2024

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Toshikazu Asaka a ajouté un commentaire,

CommentaireZendesk messaging

Agree with many people above.

We need “Brand is” condition too!

Afficher le commentaire · Publication le 02 oct. 2024 · Toshikazu Asaka

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Toshikazu Asaka a ajouté un commentaire,

CommentaireZendesk messaging

Hello Zendesk team,

I would like to share a couple of feedback and request.
 

1. I would like to request Dynamic content being applicable to Proactive messages. I read in thread above that it is currently not supported as of April 2023. When will it be enabled?
2. When I clone a proactive message, message copy in original one won't be carried over to cloned one. It is automatically reverted to default message copy.

Hope these could be improved in the near future. Thank you.

Afficher le commentaire · Publication le 30 mai 2024 · Toshikazu Asaka

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Toshikazu Asaka a ajouté un commentaire,

CommentaireBuilding reports

It would be helpful if you could provide us a table of what metric works with which filter.

Afficher le commentaire · Publication le 13 mars 2024 · Toshikazu Asaka

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Toshikazu Asaka a ajouté un commentaire,

CommentaireThird party and social messaging channels

We have been receiving scam such as

"Important Notification:

Your Facebook page is scheduled for permanent deletion due to a post that has infringed upon our trademark rights. We have reached this decision after a thorough review and in accordance with our intellectual property protection policies."

How can I configure auto solve ticket or block in Admin setting?
I have tried several ways with trigger, automation and chat trigger that didn't work at all. 

Please advise if someone knows. Thank you!

Afficher le commentaire · Publication le 18 janv. 2024 · Toshikazu Asaka

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Toshikazu Asaka a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Voting this as well.

I don't see the point if we could not measure the effectiveness of trigger set in terms of CX.
Adding a tag in trigger setting is we can only quantify how many customers contacted through triggers. It would be more helpful to know how many conversations customer initiated against the number of trigger fired (engagement rate %). We might be able to review how much trigger would be helpful from customer's point of view.

Afficher le commentaire · Publication le 02 nov. 2022 · Toshikazu Asaka

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