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Jeff Aronow
Adhésion le 13 déc. 2021
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Dernière activité le 11 juil. 2024
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Dernière activité effectuée par Jeff Aronow
Jeff Aronow a ajouté un commentaire,
Seems a shame to loose this feature. Will customer still be able to resolve from the bots? Don't get me wrong, Rapid Resolve needed some tagging and other things to make it easier to track or write triggers for, but it seems odd to remove a way for customers to resolve tickets?
Afficher le commentaire · Publication le 11 juil. 2024 · Jeff Aronow
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Jeff Aronow a créé une publication,
Hello,
We would like to trigger account assumption via API but today it can only be done in the Web UI. Could this feature be made available to trigger via API please?
Publication le 10 oct. 2023 · Jeff Aronow
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Jeff Aronow a ajouté un commentaire,
Agree, this is terrible and annoying. I think it was happening because I had unread items in the chat. But if I close it anyway then save this state. Isn't that what cookies are for?
Afficher le commentaire · Publication le 23 juin 2022 · Jeff Aronow
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Jeff Aronow a ajouté un commentaire,
20 Views, Categorized Views, maybe even Conditional views based on brand,groups, etc. Anything we could do to improve the functionality on Views would be great.
Afficher le commentaire · Publication le 11 avr. 2022 · Jeff Aronow
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Jeff Aronow a ajouté un commentaire,
If I could get a webhook for the logs, then I would happily monitor them in an external system and no need for additional days for logs to be stored. I'm sure that type of solution isn't for everyone.
Afficher le commentaire · Publication le 13 déc. 2021 · Jeff Aronow
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