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Amanda Jenkins

Adhésion le 15 sept. 2022

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Dernière activité le 19 oct. 2022

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Amanda Jenkins a ajouté un commentaire,

CommentaireTicket basics

Could we get a call out or a mention of an explanation of the "blue" comments in tickets? For example, in my screenshot, you can see that one of the comments has a blue back ground. Support explained that "This highlights the latest change to a ticket while you are viewing the ticket. So if you are looking at a ticket and a new comment is added, the new comment will be highlighted in blue" but I am not able to find any mention of this in any documentation (and neither was support) but it would be helpful to be able to send to folks who are asking about it. 

Thanks!

Afficher le commentaire · Publication le 19 oct. 2022 · Amanda Jenkins

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Amanda Jenkins a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi! Would it be possible to add a statement in this article that indicates that it is expected behavior for an internal agent who is a follower only to NOT receive an email notification (like other followers would) if they post an internal note and why that is? I think this is assumed behavior but for newer users or those with little training, having this be specified in the article is would be helpful! Thank you for your consideration.

Afficher le commentaire · Publication le 15 sept. 2022 · Amanda Jenkins

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