Steven Granner

1. Communauté
2. Feedback - Ticketing System (Support)

My company has multiple Facebook pages on which we have Facebook Messenger enabled. When routed into Zendesk, we were hoping to have a unique tag added to each ticket that identifies the Facebook p...

• Steven Granner
• Modifié 6 juillet 2022 21:34
• 4 abonnés
• 1 commentaire
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hi there! In some cases, our agents forget to redact attachments that may contain sensitive customer information from tickets after the interaction is complete and the ticket moves to Closed. We wo...

• Steven Granner
• Création 20 septembre 2023 16:04
• 4 abonnés
• 3 commentaires
• 0 vote