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Jason S

Adhésion le 16 oct. 2021

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Dernière activité le 22 oct. 2021

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Jason S a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi Team. Was there any movement on this topic?

Afficher le commentaire · Publication le 04 août 2021 · Jason S

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Jason S a ajouté un commentaire,

CommentaireMeasuring success

Hi Team


I am looking to elaborate on the CSAT survey 2 have 2 questions. On occasion, the agent managing the case will provide great service however the customers issue is surrounding the company or the policy. 

I would like to have 2 questions somewhat along the lines of:

1. Are you satisfied with the service provided by the case manager you were in contact with?

2. Are you satisfied by the outcome? OR Are you satisfied with the company?

Can anyone advise the best way to tackle this? 

Thanks

Afficher le commentaire · Publication le 02 juin 2021 · Jason S

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