Erik Cerbulis

1. Support
2. ...
3. Tickets
4. Creating conditional ticket fields

Is there a way to create a ticket form condition based off of an organizational value?  For example, we have a field called state in the org record.  I want to create a form condition that says if ...

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• Erik Cerbulis
• Création 16 novembre 2022 00:34
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Ability to set a custom date range for custom date attributes

Awesome!  Thank you so much for the quick assist.  

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• Erik Cerbulis
• Création 17 octobre 2022 14:44
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Ability to set a custom date range for custom date attributes

I am trying to create a report that can be run on Mondays to show all tickets created the previous Saturday and Sunday.  Is there a way to create a custom date filter that I can just select from th...

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• Erik Cerbulis
• Création 17 octobre 2022 11:50
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Organization Merge - We want your feedback!

What will trigger the need for you to merge an org?  When there are two orgs with slightly different names but each have ticket history associated to them.  If they are in a closed status there i...

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• Erik Cerbulis
• Création 10 juin 2022 12:53
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

When dealing with multiple issues simultaneously, it is easier to remember the issue (ticket title), not the person.  Trying to have to correlate a name to an issue slows down our workflow.  I woul...

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• Erik Cerbulis
• Création 10 juin 2022 12:29
• 7 votes

1. Agent guide
2. Ticket management
3. Creating views to manage ticket workflow

I am looking for a way to build a view that shows tickets where I am the cc on (versus the assignee of).  Is there any way to do this or has anyone come up with a workaround for this?

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• Erik Cerbulis
• Création 11 mai 2022 16:38
• 0 vote

1. People
2. ...
3. End users and organizations
4. Adding custom fields to organizations

Thanks Dan!  

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• Erik Cerbulis
• Création 5 mai 2022 13:14
• 0 vote

1. People
2. ...
3. End users and organizations
4. Adding custom fields to organizations

Is there a way to search on an org field?  I need to validate if the region/state field is populated on all org records as I have triggers enabled based on the value of this field.  I just need to ...

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• Erik Cerbulis
• Création 4 mai 2022 19:03
• 0 vote

1. Objects and rules
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Thank you Dave.  Not sure what changed but it is working now.  

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• Erik Cerbulis
• Création 10 mars 2022 19:50
• 0 vote

1. Objects and rules
2. ...
3. Workflows
4. Zendesk Support placeholders reference

I have set up a trigger to send an email based on criteria in a ticket.  I am trying to capture the requester's organization field that is reflected on the ticket.  If the requester is associated t...

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• Erik Cerbulis
• Création 9 mars 2022 18:54
• 0 vote