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Mika

Adhésion le 14 févr. 2022

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Dernière activité le 17 févr. 2023

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Dernière activité effectuée par Mika

Mika a ajouté un commentaire,

CommentaireRouting

Hello, I just noticed a few days ago that my team is assigning manual tickets through views again after I enabled omnichannel routing. There has been no sound notification since then. I also believe I have followed all of the instructions; the trigger is active, and the tag is visible on the ticket; however, the ticket is not automatically assigned to the group I designated. I'm getting quite frustrated with this because my agent was previously quite happy with sound notifications so they could be more aware of new tickets.

Can anyone tell me what I did wrong and what I should do to get sound notifications for Instagram DMs and messaging again?

Afficher le commentaire · Publication le 17 févr. 2023 · Mika

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