Andrew Tuttle

My organization would definitely benefit from this feature. We have a number of tickets where the ticket might get picked up by a resource outside of our customers time zone and having a view that could display priority tickets and tickets that have been updated within a certain number of hours would let us focus on prioritizing urgent tickets as well as see if customers might be attempting to escalate an issue that has not yet been flagged as a priority ticket.

This lack of an hours since updated being a “meets any” condition requires us to have multiple views instead of a combined view.