Kerry Sorenson
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Dernière activité effectuée par Kerry Sorenson-
Kerry Sorenson a créé une publication,
View all agents assigned to a skill
Hi - I'm request an easy way to see all agents that have a specific skill. This relates to the support ticket I submitted 11964817. Thank you!
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Kerry Sorenson a ajouté un commentaire,
Hi - adding a use case from this in response to my support ticket (#11483638). We're currently not able to track SLA by agent due to the inability to query from two datasets. For example, in ticket...
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Kerry Sorenson a ajouté un commentaire,
Hi! Upvoting this -- one of our KPIs is schedule adherence and understanding productivity and agent status is crucial.
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Kerry Sorenson a ajouté un commentaire,
Hi! I'd love the ability to see what revisions were made to SLA policies (similar to how you can see changed within triggers). I had an issue where an SLA stopped and started working, but had no ab...