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KC
Adhésion le 21 juil. 2022
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Dernière activité le 04 oct. 2023
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Dernière activité effectuée par KC
KC a ajouté un commentaire,
Hi Brandon,
That sounds good. Thank you for the suggestion!
I'm trying it out with our account, and hope it achieve our goal here.
You have a wonderful day ahead!
Regards,
KC
Afficher le commentaire · Publication le 04 oct. 2023 · KC
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KC a ajouté un commentaire,
Hi Brandon,
Thank you for replying. Actually, my first pointer above refers to tickets created by agent-role members, but the requester's role is end-user. For that, I'm afraid that making 'Requester: Role is End-User' will not be precise.
Or, can you describe to me what does 'Channel: is Web Form' please?
Thanks again.
Afficher le commentaire · Publication le 03 oct. 2023 · KC
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KC a ajouté un commentaire,
Hi Experts,
How do I configure my satisfaction survey trigger in a way that:
- exclude satisfaction survey for tickets created by Agents/Members (not End User) as a new ticket?
- include satisfaction survey for 'Follow Up' tickets?
Any idea will be helpful. Thank you!
Afficher le commentaire · Publication le 02 oct. 2023 · KC
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KC a créé une publication,
We run our support on App, Mobile SDK integrated. We noticed problem with both of our iOS and Android app:
1. App's push notification doesn't work anymore.
2. JWT Authentication doesn't seem consistent in adding "green-tick" to logged in users.
3. When user kill the app, their Messaging history is likely to be flushed away. What's the logic for that?
Publication le 12 sept. 2023 · KC
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