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KC

Adhésion le 21 juil. 2022

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Dernière activité le 04 oct. 2023

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KC a ajouté un commentaire,

CommentaireBuilding reports

Hi Brandon,

That sounds good. Thank you for the suggestion!

I'm trying it out with our account, and hope it achieve our goal here.

You have a wonderful day ahead!

Regards,

KC

Afficher le commentaire · Publication le 04 oct. 2023 · KC

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KC a ajouté un commentaire,

CommentaireBuilding reports

Hi Brandon,

Thank you for replying. Actually, my first pointer above refers to tickets created by agent-role members, but the requester's role is end-user. For that, I'm afraid that making 'Requester: Role is End-User' will not be precise.

Or, can you describe to me what does 'Channel: is Web Form' please? 

Thanks again.

Afficher le commentaire · Publication le 03 oct. 2023 · KC

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KC a ajouté un commentaire,

CommentaireBuilding reports

Hi Experts,

How do I configure my satisfaction survey trigger in a way that:

  • exclude satisfaction survey for tickets created by Agents/Members (not End User) as a new ticket? 
  • include satisfaction survey for 'Follow Up' tickets?

Any idea will be helpful. Thank you!

Afficher le commentaire · Publication le 02 oct. 2023 · KC

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KC a créé une publication,

Publication Developer - Zendesk SDKs

We run our support on App, Mobile SDK integrated. We noticed problem with both of our iOS and Android app:
1. App's push notification doesn't work anymore.
2. JWT Authentication doesn't seem consistent in adding "green-tick" to logged in users.
3. When user kill the app, their Messaging history is likely to be flushed away. What's the logic for that?

Publication le 12 sept. 2023 · KC

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