Matt
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Activité totale26
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Dernière activité
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Votes2
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Abonnements8
Aperçu des activités
Dernière activité effectuée par Matt-
Matt a ajouté un commentaire,
And again I ask.... anyone here have ANY positive feedback? The new system is an absolutely dumpster fire... but it seems Zendesk is more interested in their "conference table" decisions than the...
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Matt a ajouté un commentaire,
This is absolutely trash. Please bring back the old way that this worked. The text should stay in the box, and the drop down should determine where it goes.
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Matt a ajouté un commentaire,
It does, and is not a good answer. You've literally broken everything everyone used with your product and you're turning a blind eye to everyone's feedback that these changes are not good. Pleas...
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Matt a ajouté un commentaire,
In the Agent Workspace.... exactly, it's click the user tab, edit profile details. Before it was just click the user tab and change the name.
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Matt a créé une publication,
Is there ANY positive feedback for the new agent workspace?
I haven't seen it.
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Matt a créé une publication,
Macro Location Moved in New Agent Workspace
Does anyone do QC on the UI before rolling out new features?The macro box is occluded by the chat icon.
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Matt a créé une publication,
Facebook just shows "Facebook User"
The new interface no longer shows the Facebook user's name. It just shows "Facebook User" as the sender of the ticket.
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Matt a créé une publication,
Editing customer name - why have we made this so much more difficult?
So in the previous version of the ticket system, you'd just click on the customer name or whatever got pulled in from the e-mail system name field and change it. Now it's a 3 step click click cli...
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Matt a ajouté un commentaire,
Annelies Van der Sanden - So you're saying if you open up the reply back, type something in and then change the type internal/public reply it doesn't wipe out what you typed?
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Matt a créé une publication,
New Agent Workspace Internal/Reply Button Action
It was pointed out to me by one of my agents that the action of the "Internal Note" vs "Public Reply" wipes out anything already typed in the box.So, if you started to type something in the reply b...