Qin Brian

1. Guide
2. ...
3. Managing your knowledge base
4. How can I export my Help Center content?

When we use the API to download articles from Help Center, the data in [body] is like  <table style="border-collapse: collapse; width: 144.571%; height: 943px;" border="1"> How can we extract real ...

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• Qin Brian
• Création 7 août 2022 04:17
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Calculating Next Reply After First Reply Time

In many cases, the end-user revisited tickets to reply what agent has finished first reply content like asking for more information.  Ticket status is still pending or open. No meaning to change st...

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• Qin Brian
• Création 9 juillet 2022 14:55
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1. Chat
2. ...
3. Best practices and recipes
4. Setting up shortcuts and departments to optimize agent efficiency

How to evaluate the shortcuts efficiency?  For example, there are 100 shortcuts for 100 different purposes or scenarios, we would like to know how many shortcuts are used in everyday's chats conver...

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• Qin Brian
• Création 9 juillet 2022 14:37
• 0 vote

1. Zendesk updates
2. Announcements
3. Introducing messaging

The function of messaging is free or charged?  How to charge? 

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• Qin Brian
• Création 9 juillet 2022 04:08
• 0 vote

1. Zendesk updates
2. Announcements
3. Introducing messaging

Hi Zendesk: What is the charging of using messaging? Is there any list?

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• Qin Brian
• Création 6 juillet 2022 05:57
• 0 vote

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Attachment Manager app

What is the meaning of the error: Attachment Manager  "ticket.comments" undefined ? We met this errors in some tickets.  

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• Qin Brian
• Création 1 juillet 2022 02:30
• 0 vote

1. Support
2. ...
3. Agent guide for Support
4. Creating a follow-up for a closed ticket

How are triggers rules implemented on Follow Up tickets because the information like  Comments Priority Type Assignee or Group can not be inherited by follow up tickets which are created by users...

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• Qin Brian
• Création 15 juin 2022 08:54
• 0 vote

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

We have global business and to follow laws of privacy data protection from each country, we cannot let country A agents to see the data of country B.  Can Live data dashboard be flexible to show on...

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• Qin Brian
• Création 15 juin 2022 03:26
• 0 vote

1. Support
2. ...
3. Agent guide for Support
4. Using Zendesk Support advanced search

Hi Can we adjust the options in Via? I want to check tickets from Google Play, but there is no clear option

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• Qin Brian
• Création 6 juin 2022 02:39
• 0 vote

1. Support
2. ...
3. Tickets
4. How to close a large number of tickets

When we use API  to close the tickets, let us say over 1000, it would take long time. We use python to read each ticket id then put the url with relevant tag etc Is there any better way?  

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• Qin Brian
• Création 23 mai 2022 15:04
• 0 vote