Qin Brian
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Dernière activité effectuée par Qin Brian-
Qin Brian a ajouté un commentaire,
What is the limit of Title Characters?
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Qin Brian a ajouté un commentaire,
One question: If nobody reviews a suspended email, it is automatically deleted after 14 days. What is the design logic to delete such suspended emails from Zendesk? How can we trace back to see w...
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Qin Brian a ajouté un commentaire,
Sorry for not going through all posts. I have one question on triggers to users with multiple organizations. I give one example: One user named James who is categorized as Organization ABC and Orga...
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Qin Brian a ajouté un commentaire,
When we use the API to download articles from Help Center, the data in [body] is like <table style="border-collapse: collapse; width: 144.571%; height: 943px;" border="1"> How can we extract real ...
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Qin Brian a ajouté un commentaire,
In many cases, the end-user revisited tickets to reply what agent has finished first reply content like asking for more information. Ticket status is still pending or open. No meaning to change st...
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Qin Brian a ajouté un commentaire,
How to evaluate the shortcuts efficiency? For example, there are 100 shortcuts for 100 different purposes or scenarios, we would like to know how many shortcuts are used in everyday's chats conver...
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Qin Brian a ajouté un commentaire,
The function of messaging is free or charged? How to charge?
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Qin Brian a ajouté un commentaire,
Hi Zendesk: What is the charging of using messaging? Is there any list?
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Qin Brian a ajouté un commentaire,
What is the meaning of the error: Attachment Manager "ticket.comments" undefined ? We met this errors in some tickets.
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Qin Brian a ajouté un commentaire,
How are triggers rules implemented on Follow Up tickets because the information like Comments Priority Type Assignee or Group can not be inherited by follow up tickets which are created by users...