Dima Sazonoff

my customers do not receive emails from Zendesk

I read this article and passed all steps ... except this one

In your example there is "message pushed to target: 

but I'm seeing the following 



there are no "Push" step.

And there are noting in documentation about this problem. How can it be fixed? What must be done?

Please help

I clicked on settings - email
but there are no "email signature" link

we are using agents workspace, not zendesk sell. Is any way to set up signature for agents?