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Tracy Clark
Adhésion le 16 nov. 2022
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Dernière activité le 04 déc. 2024
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Dernière activité effectuée par Tracy Clark
Tracy Clark a ajouté un commentaire,
good to know, thank you. you may close this comment.
Afficher le commentaire · Publication le 04 déc. 2024 · Tracy Clark
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Tracy Clark a ajouté un commentaire,
What plan do we have, I thought we had an Enterprise plan.
Afficher le commentaire · Publication le 03 déc. 2024 · Tracy Clark
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Tracy Clark a ajouté un commentaire,
We are using Zendesk Agent Workspace … Is there a way for an Admin to change an agents Chat status from Online to Invisible? Thank you!
Afficher le commentaire · Publication le 28 juin 2024 · Tracy Clark
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Tracy Clark a ajouté un commentaire,
I don't understand how to turn on Draft Mode for my team, please put in step by step information on how to activate? Using Internal Note as you are drafting your email is safest you never know, but to not have it carry to Public Reply automatically is not efficient.
Afficher le commentaire · Publication le 25 juin 2024 · Tracy Clark
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Tracy Clark a ajouté un commentaire,
I agree having the oldest on top is not efficient, we want to know what was last said when opening a ticket not was first said. Is their a way to change the direction of the conversation?
Afficher le commentaire · Publication le 25 juin 2024 · Tracy Clark
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Tracy Clark a ajouté un commentaire,
I 100% agree having an option to Add CC and include an external email address would be great and save a bunch of individual forwarding time spent moving ticket to proper individual.
Afficher le commentaire · Publication le 16 nov. 2022 · Tracy Clark
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