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Lisa Setford
Adhésion le 10 janv. 2023
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Dernière activité le 20 nov. 2024
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Dernière activité effectuée par Lisa Setford
Lisa Setford a ajouté un commentaire,
Hi Team,
If we have views in our current agent workspace, will there be any changes to this view or will they remain set up?
Afficher le commentaire · Publication le 04 sept. 2024 · Lisa Setford
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Lisa Setford a ajouté un commentaire,
Hi Paolo,
Thank you, I've made the changes however it's still not working correctly.
Do I need to create a separate trigger to exclude other departments who are in our instance? I've made the changes below and all departments are still receiving the message.
Afficher le commentaire · Publication le 11 déc. 2023 · Lisa Setford
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Lisa Setford a ajouté un commentaire,
Hey,
Can this trigger run with Departments?
We don't want it to fire with certain Departments, have added "Department" Does not contain "Department name" and it's still firing.
Afficher le commentaire · Publication le 06 déc. 2023 · Lisa Setford
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Lisa Setford a ajouté un commentaire,
Hey Josh,
We found a way around this issue.
Disable 'Personalised email replies' and ensure agent aliases are set up with first name and surname initial if preferred.
Admin - Channels - Email - Personalised email replies option
Afficher le commentaire · Modification le 06 sept. 2023 · Lisa Setford
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Lisa Setford a ajouté un commentaire,
I also agree with the above.
We have also noticed this is happening on Side conversations, however, it is not consistent across the agents, meaning some full names are showing and some are not.
Could this please be updated so that when an alias is selected it flows across the whole instance?
We need to protect our agent's identities at all times.
Afficher le commentaire · Publication le 23 août 2023 · Lisa Setford
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Lisa Setford a ajouté un commentaire,
Hi Team,
We also require this function for our Sales team in Live Chat.
When price matching we would like to request the competitor link from the cx prior to the chat being served.
Currently, there is a lot of back and forth between the agent and cx to obtain the information.
This will benefit the team and save time for both the agent and cx.
We have had to request a quote to have the widget custom built which is an additional cost to the business.
Please make this function available for your future customers.
Afficher le commentaire · Publication le 15 août 2023 · Lisa Setford
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Lisa Setford a ajouté un commentaire,
Great Question, we would also like to add a custom fields to the pre-chat form. For example, customers Post Code or prompt customer to provide a URL to product/item.
Afficher le commentaire · Publication le 03 août 2023 · Lisa Setford
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Lisa Setford a ajouté un commentaire,
Totally agree, this change has made it harder for agents and admins to search for tickets. Where we used to jump to a particular page we now need to scroll through one by one.
Please change it back to display page numbers.
Afficher le commentaire · Publication le 28 mars 2023 · Lisa Setford
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Lisa Setford a ajouté un commentaire,
Thank you, will have a look to see if suitable for our needs.
Afficher le commentaire · Publication le 18 janv. 2023 · Lisa Setford
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Lisa Setford a ajouté un commentaire,
Is there a way to stop the redaction for gift cards with the same amount of digits as credit cards in Web Chat and Emails?
Afficher le commentaire · Publication le 18 janv. 2023 · Lisa Setford
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