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Evy Verhoeven

Adhésion le 24 mars 2022

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Dernière activité le 27 mai 2024

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Dernière activité effectuée par Evy Verhoeven

Evy Verhoeven a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Printing side tickets would be beneficial for our company's efficient work process.

Could you provide an update?

Afficher le commentaire · Publication le 27 mai 2024 · Evy Verhoeven

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Evy Verhoeven a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Dear @...,

Could you please provide us with an update on this request?

Thank you in advance.

 

 

Afficher le commentaire · Publication le 23 août 2022 · Evy Verhoeven

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Evy Verhoeven a ajouté un commentaire,

CommentaireTicket management

Hi Zendesk team,

I have a question related to suspended tickets and hope you could help me.

Currently we are receiving all tickets 'coming from a support address' as suspended tickets but also duplicated as a regular ticket. I saw in your article it was because it's causing an email loop?

However, our different department are creating tickets with the support address in Zendesk for a couple of months already and all went okay (no suspended tickets) until two weeks ago. The support addresses are all added on the white list in Zendesk.

Could you tell us what is the exact cause and how to fix this?

Thank you in advance.

Evy

 

 

 

Afficher le commentaire · Publication le 24 mars 2022 · Evy Verhoeven

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