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Moises Morales

Adhésion le 24 oct. 2022

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Dernière activité le 16 févr. 2024

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Moises Morales a ajouté un commentaire,

CommentaireEnd users and organizations

We're on pod 19. Does it mean the tickets will never show, what exactly happened to them and will the rollout fix them? 

Thanks, 

-Moises

Afficher le commentaire · Modification le 16 févr. 2024 · Moises Morales

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Moises Morales a ajouté un commentaire,

CommentaireEnd users and organizations

Hello team, it is stated that All of the merging organization’s tickets, including archived and closed tickets, are merged into the receiving organization, however, this was not our experience. We don't see the tickets from the old organization in the new organization. Is there something we are missing?

Also, what will happen to the tickets? Will there be a fix eventually when the feature is not in beta anymore? 

 

Thanks, 

Moises

Afficher le commentaire · Publication le 15 févr. 2024 · Moises Morales

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Moises Morales a ajouté un commentaire,

CommentaireTicket management

Hello, 

 

If I delete an organization, will the tickets assigned to it be deleted as well? If not, how could I link the (closed) orphaned tickets to a new organization? 

 

Thanks.

Afficher le commentaire · Modification le 24 oct. 2022 · Moises Morales

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