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Patrick Currie

Adhésion le 26 oct. 2021

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Dernière activité le 12 avr. 2022

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Patrick Currie a ajouté un commentaire,

CommentaireBusiness rules

We just started covering 24/7.  We had reporting built to track calls outside of our original schedule from 8-6 so we could get a sense of after hours volume prior to launching 24/7 coverage.  We primarily use talk and SMS. 

I'd still like to measure calls between 6 PM to 8 AM and on weekends separately.  How do I get this set up?  

Afficher le commentaire · Publication le 12 avr. 2022 · Patrick Currie

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Patrick Currie a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi any updates on the ability to remove items from the dash or minimize the dash?  I have new team members who have voice similiar concerns as above.  

Thank you.

Afficher le commentaire · Publication le 22 oct. 2021 · Patrick Currie

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