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Phil Baker
Adhésion le 16 oct. 2021
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Dernière activité le 28 déc. 2023
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Dernière activité effectuée par Phil Baker
Phil Baker a ajouté un commentaire,
Tarandeep Gohlar we went with a different theme, we chose one from Diziana which allowed us to have a login link on the landing page.
Afficher le commentaire · Publication le 30 sept. 2022 · Phil Baker
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Phil Baker a ajouté un commentaire,
What will trigger the need for you to merge an org?
We imported tickets from a legacy system, in some cases the organization names were either incorrect or had changed over time and resulted in duplicated organizations.
How often do you encounter the need to merge organizations?
We only encountered this with the import and don't anticipate any future duplications.
How do you currently merge Organizations in the absence of the Organization Merge feature?
We can't merge so we assign the correct organization as the default for the user.
What challenges do you face when trying to merge an org?
The inability to list the closed/archived tickets under the correct organization.
Afficher le commentaire · Publication le 26 mai 2022 · Phil Baker
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Phil Baker a ajouté un commentaire,
Hi @...
What is the current status of this? The last update was January 20, 2022.
Thanks,
Phil
Afficher le commentaire · Publication le 06 mai 2022 · Phil Baker
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Phil Baker a ajouté un commentaire,
Afficher le commentaire · Publication le 26 avr. 2022 · Phil Baker
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Phil Baker a ajouté un commentaire,
Hi,
Does the Zendesk ticket need to remain open (less than closed) for the Jira update to function? It seems that once the Zendesk ticket is closed, the link from Jira back to the ticket is broken.
Thanks,
Phil
Afficher le commentaire · Publication le 08 avr. 2022 · Phil Baker
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Phil Baker a ajouté un commentaire,
My issue turned out to be because of a condition I had set where the value was a specific requestor, I changed the condition to be the requestor's Organization and it worked.
Thanks,
Phil
Afficher le commentaire · Publication le 01 avr. 2022 · Phil Baker
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Phil Baker a ajouté un commentaire,
Thank you for the quick response. We don't have access to the sandbox so I'll temporarily deactivate the default automation.
Thanks,
Phil
Afficher le commentaire · Publication le 31 mars 2022 · Phil Baker
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Phil Baker a créé une publication,
I'm trying to test a different version of the default "Request customer satisfaction rating" automation but can't get it to fire. I've moved the new version ahead of the default automation and set conditions specific to test tickets I've submitted but the default automation still fires. Is there something special about the default automation that takes precedence? Also, is there a way to reset the "offered to requester" satisfaction value so I can retest the same ticket?
Thanks,
Phil
Publication le 30 mars 2022 · Phil Baker
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Phil Baker a ajouté un commentaire,
Hi,
Zoom Developer Support advised me that this should be addressed by Zendesk Support as the Zendesk API token configuration is on Zendesk's end.
Also, the email I sent to developer@zoom.us went unanswered and I discovered the correct email address for Zoom developers is: developersupport@zoomus.zendesk.com
Thanks,
Phil
Afficher le commentaire · Publication le 11 mars 2022 · Phil Baker
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Phil Baker a ajouté un commentaire,
Ditto, +1
I too prefer the subject in the ticket tab over the customer name.
Afficher le commentaire · Publication le 02 févr. 2022 · Phil Baker
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