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Julia
Adhésion le 09 déc. 2021
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Dernière activité le 11 mai 2023
Zendesk Administration
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Dernière activité effectuée par Julia
Julia a créé une publication,
Feature Request:
To have a a clickable ticket link for agents in Guide where they can reply to issues
Use Case:
This use case might mainly apply for anyone having a B2B set up. We on a daily basis have clients that would like to escalate a ticket to us and will forward their ticket link. We also have an escalation flow in place but this is a slightly different use case than a usual escalation
Reasoning:
For our agent it would be nice to open that link and have the ID that's on the right hand side be a clickable one to quickly get to the actual ticket without having to manually get there.
Publication le 24 août 2022 · Julia
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Julia a ajouté un commentaire,
Hi @..., the old post on this that you linked in the first comment seems to be deleted but I have this same question. Is there an article on this?
Afficher le commentaire · Publication le 15 déc. 2021 · Julia
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Julia a ajouté un commentaire,
Hi @...,
I would like to come back to the topic from Marco of no being able to set customer password requirements. Why does this feature not exist/can this be enabled? 6 characters is not high secured password.
Also on the subject of 2FA, this would be important to have for end-users too.
Afficher le commentaire · Publication le 09 déc. 2021 · Julia
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