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Louis A.
Adhésion le 06 mai 2022
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Dernière activité le 29 déc. 2023
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Dernière activité effectuée par Louis A.
Louis A. a ajouté un commentaire,
Hello Zendesk team.
Is there an update on this? THis really feels like this should be possible.
Kind regards,
Louis
Afficher le commentaire · Publication le 20 janv. 2023 · Louis A.
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Louis A. a ajouté un commentaire,
Any update on this?
Afficher le commentaire · Publication le 12 juil. 2022 · Louis A.
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Louis A. a ajouté un commentaire,
Hi.
Is there an update on this topic?
Having datasets in explore would be useful, but my team would also need to be able to use side conversations responses in triggers, and to trigger an SLA breach in case a side conversation is not answered in X minutes.
Afficher le commentaire · Publication le 11 juil. 2022 · Louis A.
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Louis A. a créé une publication,
Hi.
There is a problem on my team going on with agents 'stealing' tickets from each other by assigning those to themselves to get the solve.
We do not use auto assignment as it would not make sense in our current setup.
Best I could find is a way to prevent agents from reassigning tickets to themselves, but the ticket ends up unassigned and the thief can then reassign it to themselves.
Any solution to that problem?
Kind regards,
Publication le 30 juin 2022 · Louis A.
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Louis A. a ajouté un commentaire,
Hello.
Is there any update on this ?
My team is running into the same problem.
Afficher le commentaire · Publication le 06 mai 2022 · Louis A.
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