Nico V
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Activité totale42
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Dernière activité
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Activité récente par Nico V-
Hei,I have a chatbot for my website.I made:- answer A for first arrival on home pagetree branches 1, 2, 3,- answer B for general usetree branches 1, 3, 4, 6- answer C when the customer visit cancel...
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Please, consider enabling the possibility to permanently diseable the translation feature instead of forcing users to do it everytime by clicking it, it is just 1 click, but still it is a waste of ...
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Hi Dane, The option is interesting but not suitable because Team B and Team A are totally different division. Team B is not able to answer Team A questions.Sorry I did not make this clear at first ...
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Hi!To my understanding, the option Dane suggested, requires two different phone number.Whereas, I would like to set from the same phone number, the IVR to teams with different work hours.1> team A2...
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Hei,Not clear to me.Is there a way to see a set of archieved tickets without going through "research"? I do not mean in views, just, how to open the archieve, especially tickets with a certain tag?...
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Hei Gab Guinto, you made my day!I was almost there, but could not think of that. Thank you so much :D Cheers,Nico
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Thank you Suzanne Reed for being smart :)Indeed, that's the case. Seems Explore has many features and sometimes it is just a matter of understanding where to find for them!
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Hei there!I wish to combine a few channel types to reduce a chart view to three options:- email - voice - FB + IG + messaging + WAThen, I would visulise a graph to show 3 lines for 6 weeks time (1 ...
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Hei!Thanks for your replies. I have tried your suggestion, DJ Buenavista Jr., the trigger works but I missed that it sends an SMS insted of a WA message. Although I won't use it, thanks for the sup...
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I second Matthew on this! It is so important to send proactive SMS also to the part of current customers who do not contact first the CS team but who should be informed later by SMS for some urgent...