Nico V

1. Communauté
2. Zendesk Suite Q&A

Hei, I searched but could not find an answer (or I was not good at searching).Here I have a chart where I wish to compare the average first reply time Vs the number of tickets received.   The issu...

• Nico V
• Création 19 avril 2022 12:04
• 2 abonnés
• 3 commentaires
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

Hei, I tried to create a basic trigger but I feel I am missing something and I could not solve it by reading the other questions in the community... at least, I could not get to a solution. My talk...

• Nico V
• Création 18 mars 2022 14:01
• 3 abonnés
• 3 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi, I'm learning to use Zendesk and I totally fail to get the logic behind the priority field. From searching in the support, it seems no one got stuck like me on this point.   If I am correct, the...

• Nico V
• Création 10 août 2021 07:57
• 2 abonnés
• 5 commentaires
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar.   When I see a new ticket unassigned in the dashboard (or from views > unassigned tickets), I open them...

• Nico V
• Création 6 août 2021 08:32
• 2 abonnés
• 3 commentaires
• 0 vote