Kai B
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Activité totale40
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes14
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Abonnements15
Aperçu des activités
Dernière activité effectuée par Kai B-
Kai B a ajouté un commentaire,
Coming back to this one as it's currently causing me a real headache. Each of my business units has a set number of licences allocated in the budget, however to manage this we are currently having ...
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Kai B a ajouté un commentaire,
+1 to this. We have several ongoing large scale projects to integrate systems into our sandbox. During this time, we are also making BAU changes to our live environment - as we don't put everything...
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Kai B a ajouté un commentaire,
Adding my voice to the request for this. Being able to categorise and see all the relevant views for our workflows would be absolutely invaluable for us. At the moment we are having to look for com...
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Kai B a ajouté un commentaire,
+1 to this feature and to Sy's comment re: functionality
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Kai B a ajouté un commentaire,
+1 to this, it would be a great addition to performance reporting for us to identify potential issues
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Kai B a ajouté un commentaire,
+1 to this feature
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Kai B a ajouté un commentaire,
+1 to Luis' comment above - I want a single list of transfers from all groups into a particular group in my instance so I can work out where the majority of work is coming from, however, to do so w...
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Kai B a ajouté un commentaire,
Hi, I'm trying to create a query that looks at tickets created, solved, reopened and # of public replies (sent by agents) for a team that deals with incoming emails The first 3 are fine and workin...
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Kai B a ajouté un commentaire,
Toby Sterrett I think out of those options B (BCCing them instead of adding them as a CC) would be fine for us - the agent who is offline doesn't always need to see the response as long as it's bei...
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Kai B a ajouté un commentaire,
We have numerous users working in groups who work shifts so may need to reply to side conversations on each other's behalf, however, when we reply to a side conversation using a different agent it ...