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Angga Kho

Adhésion le 16 oct. 2021

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Dernière activité le 16 oct. 2021

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Angga Kho a ajouté un commentaire,

CommentaireMigrating to messaging

Hi,

In this article: https://support.zendesk.com/hc/en-us/articles/360057096813, it was stated:

>Agents and customers cannot currently attach files to messaging comments.

Can you please clarify on this point since it was explained in the table comparison above.

I'm also confused on why this feature is not enabled by default? Attaching files like screenshots are very important for customer support application, it seems like a big oversight not including this feature. 

Thanks

Afficher le commentaire · Publication le 25 juil. 2021 · Angga Kho

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