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Laura Porter

Adhésion le 25 nov. 2021

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Dernière activité le 25 mars 2022

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Laura Porter a ajouté un commentaire,

CommentaireExplore recipes
Best practices and how-tos

Thanks for the really helpful guide.  However - when I run this report, I am missing data from the Ticket ID and Leg agent names columns, and in the Leg completed status column I am seeing 'Completed' values only. Can you advise what's gone wrong here? Thanks 

Afficher le commentaire · Publication le 26 nov. 2021 · Laura Porter

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Laura Porter a créé une publication,

Publication Feedback - Chat and Messaging (Chat)
Call back feature in live chat

Hello 

I think it would be great if customers could contact us via live chat, and then be given the option to request a call back.  Doing this would open up a schedule tool for them to select the next available date and time - then book in a 10 minute slot. 

Agents could then see this calendar and either manually (or auto-magically) reserve time to make the calls. 

Thanks 

Publication le 25 nov. 2021 · Laura Porter

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