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Dave Garofalo

Adhésion le 05 nov. 2021

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Dernière activité le 02 déc. 2024

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Dave Garofalo a ajouté un commentaire,

CommentaireCreating dashboards

Can I drill in to see what the individual ticket numbers are?

Afficher le commentaire · Publication le 02 déc. 2024 · Dave Garofalo

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Dave Garofalo a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Just want to upvote Aoife's feedback. Would be very useful to have content blocks in Macros. We have a “how to contact support” PDF that we attach to lots of macros, and content blocks could replace that.

Afficher le commentaire · Publication le 17 avr. 2024 · Dave Garofalo

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Commentaire de la communauté Feedback - Ticketing system (Support)

Agree on this. Ideally I'd like to be able to fire a trigger when a ticket meeting certain criteria is deleted as a Quality Control measure.

Afficher le commentaire · Publication le 06 avr. 2024 · Dave Garofalo

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Commentaire de la communauté Q&A - Reporting and analytics

Same here, my support reps are only assigned 3 tickets at a time, so some tickets stay in queue until they are assigned to a rep and I don't want to count queue time in first reply.

Afficher le commentaire · Publication le 14 mars 2024 · Dave Garofalo

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Dave Garofalo a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Adding my voice to the chorus of users requesting this feature. If you use the back arrow on your browser or just close the tab, the changes seem to stick!

Afficher le commentaire · Publication le 05 nov. 2021 · Dave Garofalo

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