Yakima Products, Inc.

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

Hi Sheryl,   Thanks, I've updated the trigger.  Knock on wood as of this morning we haven't had any attacks.  Hopefully they have moved on.

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• Yakima Products, Inc.
• Création 16 janvier 2020 16:25
• 1 vote

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

Hi Sheryl, Thanks. I had created trigger to pull  and solve the tickets, that worked until they changed the subject line... Just updated that so short term fix is in place again.  I'll reach out to...

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• Yakima Products, Inc.
• Création 15 janvier 2020 22:45
• 0 vote

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

Hi Since this past weekend (1-11) we have been getting hit by a bot attack.  I have followed the steps above and the attack is continuing. I have added some of the domains  to the blacklist but we ...

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• Yakima Products, Inc.
• Création 15 janvier 2020 22:04
• 0 vote

1. Support
2. ...
3. Email
4. Getting started with email in Zendesk Support

Hi Nicole, Thanks for getting back, i did figure it out, the address was marked as an end user.  I deleted the contact and that allowed me to add it back in. Dave

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• Yakima Products, Inc.
• Création 2 novembre 2017 20:15
• 1 vote

1. Support
2. ...
3. Email
4. Getting started with email in Zendesk Support

Hi, I'm trying to re-add an email address that had been in use, then deleted.  When I attempt to add it I'm getting a error message that it is is in use. Has anyone run into this before?  Is there ...

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• Yakima Products, Inc.
• Création 30 octobre 2017 23:20
• 1 vote