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Kate | Director of CX's Avatar

Kate | Director of CX

Adhésion le 17 janv. 2023

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Dernière activité le 17 janv. 2023

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Kate | Director of CX a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)
Communauté

I'm shocked to find that not only is auto answer not currently available, but it's not even on the roadmap.  If we can't set an auto answer, is there a way to ensure that when a call does come in the call button is quick to find and accept.  Even my most efficient agents take close to 15 seconds to answer.  Our abandon rate in the first 30 seconds is higher than our abandon rate at over 120 seconds.  

 

Afficher le commentaire · Publication le 17 janv. 2023 · Kate | Director of CX

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