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Lauren G

Adhésion le 11 avr. 2022

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Dernière activité le 04 mai 2022

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Lauren G a ajouté un commentaire,

CommentaireChat best practices and recipes

Hi All,

Once I've set up these triggers, how would I go about reporting on the tags? I can't seem to see the tags either in 'history' part of the chat dashboard, or when I try to create a report in explore. Thanks in advance

Afficher le commentaire · Publication le 04 mai 2022 · Lauren G

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Lauren G a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi Steve,

This is something I'm trying to do for missed chats & missed calls. Do you have any screenshots of the trigger/SLA set up so I can see how it is set up? I have set up both a trigger and SLA and for some reason it doesn't seem to be working. Thank you!

Afficher le commentaire · Publication le 11 avr. 2022 · Lauren G

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