Dave Kavalsky

This is really stupid. I tripped over this because had users visiting one of our help centers that was activated but gated to make it easier for us to review it across my company but I have it gated so you have to sign in. I thought gating it would prevent anyone outside of my company from actually viewing anything since they don't have Zendesk accounts. It's one thing to give customers this option but it's completely unacceptable that this is forced on us, especially considering the amount of money we spend on Zendesk.

It's not even just the fact that our users were apparently accessing things we didn't want them to view, it's the fact that the emails are branded from Zendesk which can be confusing too. 

I'll tell you, I was a huge Zendesk fan years ago and I still prefer it to the competition but you guys have made some really odd choices in recent years. I know you guys will do nothing about this since there's just 4 of us here in the comments but this is really absurd and should be addressed. I guarantee you there are many others who don't even realize this is happening.