Dan Nolan

1. Communauté
2. Zendesk Suite Q&A
3. Create User Account From Ticket

Morris Coyle no prob, glad to get to show this off lol

• Afficher le commentaire
• Dan Nolan
• Création 28 janvier 2022 16:42
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Matching tickets from different customers

There's side-panel apps that can show the agent the user's other tickets, like Five Most Recent but what you really need to do is require info from the user to start a chat. The best way to stay or...

• Afficher le commentaire
• Dan Nolan
• Création 28 janvier 2022 05:45
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Create User Account From Ticket

This is definitely possible, it's how I do onboarding but it is very complicated and cannot be done with just Zendesk. It really requires knowledge of webhooks, the zendesk API and Python, so for m...

• Afficher le commentaire
• Dan Nolan
• Modifié 28 janvier 2022 05:32
• 2 votes

1. Communauté
2. Zendesk Suite Q&A
3. Images sometimes break for end-users after a while

It could be a bunch of things, usually an issue with permissions from where the pictures are hosted, but there's an article that goes deep on troubleshooting better than I can: https://support.zend...

• Afficher le commentaire
• Dan Nolan
• Création 28 janvier 2022 04:52
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Complex JSON in webhook body

Yes. It sounds like what you want to do is format the comments better, individually, which you can do by iterating over each one with a for loop. I can't really test it (so very easily could be syn...

• Afficher le commentaire
• Dan Nolan
• Création 28 janvier 2022 04:47
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Update Trigger (Auto Reply) Email Address

In the admin settings go to channels >> email >> Personalized email replies click enable.  This only works if you're replying to the ticket via webhook, though. You'd have to create an agent accoun...

• Afficher le commentaire
• Dan Nolan
• Création 28 janvier 2022 04:28
• 0 vote