Recherches récentes
Pas de recherche récente

Vernelle
Adhésion le 14 déc. 2021
·
Dernière activité le 25 oct. 2023
Suivis
0
Abonnés
0
Activité totale
42
Votes
29
Abonnements
5
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Vernelle
Vernelle a ajouté un commentaire,
What data is collected from the caller if we wanted to implement this feature? The last time I allowed this through the support widget, it didn't collect any information from the user so it was more of a hassle than convenience for customers since we would have to ask for their phone number instead of it already appearing like it does when they call our phone line natively.
please advise.
Afficher le commentaire · Publication le 21 juin 2023 · Vernelle
0
Abonnés
1
vote
0
Commentaire
Vernelle a ajouté un commentaire,
is there any movement on this? need the same feature for QAQC.
Afficher le commentaire · Publication le 22 nov. 2022 · Vernelle
0
Abonnés
0
Votes
0
Commentaire
Vernelle a ajouté un commentaire,
Hi @...,
Yes, we resolved the issue. it wasn't exactly what I was looking for but it works.
Thank you for following up.
Afficher le commentaire · Publication le 26 août 2022 · Vernelle
0
Abonnés
0
Votes
0
Commentaire
Vernelle a ajouté un commentaire,
Is it possible to only get calls from a certain line routed to you? Basically, I want my team to handle all calls, but I have a couple of separate lines that we added to our system for a different brand that we are testing and I want those calls specifically related to that brand to ONLY come to me. Nothing else. I have tried this with groups, but I think it requires me to only have access to that one exclusive group, unless I am doing it wrong?
Brand A - Call team
Brand B - Only Me
Basically, I don't want any calls from Brand A, But I want to be able to see the tickets that come in for Brand A.
Brand B is only for me for testing.
Is this possible?
Afficher le commentaire · Publication le 25 août 2022 · Vernelle
0
Abonnés
1
vote
0
Commentaire
Vernelle a ajouté un commentaire,
Hi Matty
There is nothing natively like that, but I did go back and forth with the zendesk devs for a bit to see if there was a workaround for it and the only thing that was in the documentation that my frontend team and I could adjust was the number of inquiries that are asked for it.
It is a true/false data point so unfortunately, you can't set it to something like 3 inquiries, but you can at least delay it for one inquiry in the hopes that they can self-help first before reaching out to the team.
In our experience, it was enough to mitigate a good number of easy questions assuming you have enough articles built out for it, but it will not deter people that want an easy button and just talk to someone that can solve their problem for them (which is a growing number these days).
Here is the documentation for it:https://developer.zendesk.com/api-reference/widget/settings/#contactonlyafterquery
Please note: you will need access to the page script itself or work with your dev team to assist you with it.
I hope this helps! :)
Happy hunting!
VK
Afficher le commentaire · Publication le 02 août 2022 · Vernelle
0
Abonnés
0
Votes
0
Commentaire
Vernelle a ajouté un commentaire,
I was able to make it work after some help with our of our Devs. It could have taken a second for it to go live but it is working now. Thank you.
I would love to just use the messaging widget, but it severely lacks features that are important for the data analysis that we are looking for. Is there any other way around this for collecting metadata on our own since it looks like Zendesk does not offer this anywhere in the near future?
Thank you,
VK
Afficher le commentaire · Publication le 25 janv. 2022 · Vernelle
0
Abonnés
0
Votes
0
Commentaire
Vernelle a ajouté un commentaire,
Hello Chris,
Thank you for your response.
I have done all that and that is simply not true: it prompts the "get in touch" button as soon as the chatbox is interacted with. I have attached a screenshot.
as for your messaging suggestion, I also use that as well and I do think it is a helpful solution with the flow builder, however, the limitation with it is that it does not collect any user metadata from the interactions (such as URL origin, what dialog choices they made, etc), which makes it almost useless.
Is there a way to collect the user metadata as well as curate choices for the consumer to deflect tickets from being created for smaller questions? Please advise.
Thank you,
VK
Afficher le commentaire · Publication le 14 janv. 2022 · Vernelle
0
Abonnés
0
Votes
0
Commentaire
Vernelle a ajouté un commentaire,
Is there any update on this?
Afficher le commentaire · Publication le 05 janv. 2022 · Vernelle
0
Abonnés
0
Votes
0
Commentaire