Axel
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Axel a ajouté un commentaire,
This would indeed be very useful. I'm having the same issue with my team
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Axel a ajouté un commentaire,
Hi Sean, Thanks for the advise. I checked multiple group routing and the problem I seem to run into is that if I set different groups for routing, then the resulting tickets will also be assigned t...
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Axel a créé une publication,
Setting routing preference within Zendesk Talk
RéponduAs a manager, I would like to be able to route calls preferably to certain agents. Inversely, I would like certain agents to not get calls at all, unless no one else is available.