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Amy Langdon
Adhésion le 03 nov. 2022
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Dernière activité le 17 oct. 2023
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Amy Langdon a ajouté un commentaire,
I noticed in the documentation that this includes attachments. Does it only include the attachments for the latest public comment or all attachments related to the ticket?
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Afficher le commentaire · Publication le 17 oct. 2023 · Amy Langdon
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Amy Langdon a ajouté un commentaire,
We just started using this today and I'd like to be able to see how many agents did not accept a chat when it was offered to them. We are seeing a delay of 2-3 minutes before something is accepted by a rep, but I don't know if it's a flaw in the system or if it's happening because reps are not accepting the message and it's rolling to the next one. How can I figure out which scenario we have going on?
Afficher le commentaire · Publication le 03 nov. 2022 · Amy Langdon
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