Recherches récentes


Pas de recherche récente

Amy Langdon's Avatar

Amy Langdon

Adhésion le 03 nov. 2022

·

Dernière activité le 17 oct. 2023

Suivis

0

Abonnés

0

Activité totale

4

Votes

0

Abonnements

2

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Amy Langdon

Amy Langdon a ajouté un commentaire,

CommentaireFormatting and customizing your email

I noticed in the documentation that this includes attachments.  Does it only include the attachments for the latest public comment or all attachments related to the ticket? 

{{ticket.latest_public_comment_html}}

Afficher le commentaire · Publication le 17 oct. 2023 · Amy Langdon

0

Abonnés

0

Votes

0

Commentaire


Amy Langdon a ajouté un commentaire,

CommentaireRouting

We just started using this today and I'd like to be able to see how many agents did not accept a chat when it was offered to them.  We are seeing a delay of 2-3 minutes before something is accepted by a rep, but I don't know if it's a flaw in the system or if it's happening because reps are not accepting the message and it's rolling to the next one.  How can I figure out which scenario we have going on?

Afficher le commentaire · Publication le 03 nov. 2022 · Amy Langdon

0

Abonnés

0

Votes

0

Commentaire