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Burim Ibrahimi

Adhésion le 10 nov. 2022

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Dernière activité le 28 févr. 2024

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Burim Ibrahimi a ajouté un commentaire,

CommentaireGeneral questions about email and email template

Hello

We have a field named [Review Date].
How can we validate against it to say:

- email the assignee when the Review date has elapsed?
 (there must be a way to prevent looping of endlessly sending emails if review date is not changed)


- email the assignee 7 days before the Review Date is due?

 

 

Afficher le commentaire · Publication le 28 févr. 2024 · Burim Ibrahimi

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Burim Ibrahimi a ajouté un commentaire,

CommentaireTicket management

Hello

I understand there is an option to manually delete a ticket.
However, it is a bit tricky when it comes to "deleting tickets for multiple users".

We have a case scenario where we will be deleting a few users from zendesk.
Deleting a user account - does not delete the ticket which then requires you to delete them manually.

Question is: how do we bulk delete ALL TICKETS from various users?
Just quickly tried to view a X user's tickets: of which majority ones are marked as closed.

It allows me to select only the outstanding tickets but not the closed ones?
We need to delete any possible tickets created by those users.

How do we tackle this case?

Thanks

Afficher le commentaire · Publication le 31 juil. 2023 · Burim Ibrahimi

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Burim Ibrahimi a ajouté un commentaire,

CommentaireData exports or data uploads

Hey All

I understand the .JSON export is the ONLY option if you need to export everything from Zendesk, that say to include ticket ID's / Subjects / Descriptions / Comments etc etc. basically everything. 

The challenge, however, to export only ticket assigned to a specific Group or/and raised by XYZ.
What are the options in this regards?

Alternatively, what would the API URL call be as such? 

Afficher le commentaire · Publication le 31 mars 2023 · Burim Ibrahimi

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Burim Ibrahimi a ajouté un commentaire,

CommentaireAccounts and billing

Dear Support Team


Does Zendesk support the payment per invoice/PO instead?
If so, what is the process to get that setup?

 

Thanks

Afficher le commentaire · Publication le 10 nov. 2022 · Burim Ibrahimi

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