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Phil Gates

Adhésion le 25 août 2022

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Dernière activité le 12 déc. 2023

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Dernière activité effectuée par Phil Gates

Phil Gates a ajouté un commentaire,

CommentaireZendesk Support app for mobile

HI, I am wondering if I can create a follow up to a solved (not closed) ticket from the app.

This would be a very helpful feature unless I'm missing something.

Thanks

Afficher le commentaire · Publication le 12 déc. 2023 · Phil Gates

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Phil Gates a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Like others, I have multiple Brands that need many of the same Articles, either translated, or just copied. Hand copying over 200 articles(not that many, but still) is quite the task. Please put this on the road map.

Afficher le commentaire · Publication le 02 févr. 2023 · Phil Gates

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Phil Gates a ajouté un commentaire,

CommentaireAdditional ticket channels

How would I end a messaging session if a customer becomes abusive? If I solve the ticket, that does not stop them, as any reply opens it again. I would like for my agents to be able to end a messaging session (when the customer is messaging with Customer Service via a web Answer Bot).
I don't think I can ban them as that's only for chat.
Any suggestions?

Afficher le commentaire · Publication le 25 janv. 2023 · Phil Gates

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Phil Gates a ajouté un commentaire,

CommentaireTicket customization

Nice Feature. Thanks! 
Question: I noticed activate and deactivate. Can you delete a custom status?

Afficher le commentaire · Publication le 23 janv. 2023 · Phil Gates

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Phil Gates a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Now Jan 2023. Would love to see article export to .pdf, or copy articles between brand Help Centers implemented. This is a common theme for users.

Afficher le commentaire · Publication le 23 janv. 2023 · Phil Gates

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