Phil Gates

1. Communauté
2. Feedback - Help Center (Guide)
3. Guide Articles - export to PDF

Like others, I have multiple Brands that need many of the same Articles, either translated, or just copied. Hand copying over 200 articles(not that many, but still) is quite the task. Please put th...

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• Phil Gates
• Création 2 février 2023 16:06
• 0 vote

1. Agent guide
2. Additional ticket channels
3. Receiving and sending messages in the Zendesk Agent Workspace

How would I end a messaging session if a customer becomes abusive? If I solve the ticket, that does not stop them, as any reply opens it again. I would like for my agents to be able to end a messag...

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• Phil Gates
• Création 25 janvier 2023 19:23
• 0 vote

1. Support
2. ...
3. Ticket customization
4. Activating custom ticket statuses

Nice Feature. Thanks! Question: I noticed activate and deactivate. Can you delete a custom status?

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• Phil Gates
• Création 23 janvier 2023 16:58
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Guide Articles - export to PDF

Now Jan 2023. Would love to see article export to .pdf, or copy articles between brand Help Centers implemented. This is a common theme for users.

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• Phil Gates
• Création 23 janvier 2023 15:33
• 2 votes