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Jarad Garlesky

Adhésion le 30 déc. 2021

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Dernière activité le 15 oct. 2024

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Dernière activité effectuée par Jarad Garlesky

Jarad Garlesky a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Seems crazy that this is not part of the core software

 

Afficher le commentaire · Publication le 15 oct. 2024 · Jarad Garlesky

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Jarad Garlesky a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Yes unfortunately I concur with the last statement... but YES we finally did get used to the layout.. it just takes us more time to work a ticket compared to how we were originally

Afficher le commentaire · Publication le 08 févr. 2024 · Jarad Garlesky

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Jarad Garlesky a ajouté un commentaire,

CommentaireJira integration

Dane The issue is that I cannot find an option that is called "Issue Type" to be able to map.. are we overlooking something?

we are needing to show in Zendesk that the TYPE is either TASK or Troubleshooting

Afficher le commentaire · Publication le 16 janv. 2024 · Jarad Garlesky

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Jarad Garlesky a ajouté un commentaire,

CommentaireJira integration

Heather Rommel can you advise on the following?

as seen below there are currently three fields (in RED) that auto update based on the JIRA we link to the ticket. There is a fourth option = "Issue Type" that we would like to also populate in the panel on the left.   Is this configurable and how. 

Afficher le commentaire · Publication le 15 janv. 2024 · Jarad Garlesky

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Jarad Garlesky a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Lisa Jaeger  BAM hit it right on the Head!!!!   we are facing the exact same issues. 

Afficher le commentaire · Publication le 10 oct. 2023 · Jarad Garlesky

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Jarad Garlesky a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I guess they are not going to do anything about it till their customers start leaving their platform

Afficher le commentaire · Publication le 04 mai 2023 · Jarad Garlesky

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Jarad Garlesky a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

#TRUTH    this has been pending way too long!

Afficher le commentaire · Publication le 13 avr. 2023 · Jarad Garlesky

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Jarad Garlesky a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Agreed our company is thinking of other platforms since there is no talk of adding a simple filter on comment sort direction

Afficher le commentaire · Publication le 27 déc. 2022 · Jarad Garlesky

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Jarad Garlesky a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Please provide an update on this request

 

Afficher le commentaire · Publication le 09 déc. 2022 · Jarad Garlesky

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Jarad Garlesky a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Please provide us an update when we will be able to choose the order of comments.. you are stopping us from moving to the new platform and the new custom ticket status feature we have been wanting to use for the last year. 

Afficher le commentaire · Publication le 09 déc. 2022 · Jarad Garlesky

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