Jarad Garlesky

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Lisa Jaeger  BAM hit it right on the Head!!!!   we are facing the exact same issues. 

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• Jarad Garlesky
• Création 10 octobre 2023 00:08
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

I guess they are not going to do anything about it till their customers start leaving their platform

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• Jarad Garlesky
• Création 4 mai 2023 13:14
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

#TRUTH    this has been pending way too long!

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• Jarad Garlesky
• Création 13 avril 2023 18:00
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Agreed our company is thinking of other platforms since there is no talk of adding a simple filter on comment sort direction

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• Jarad Garlesky
• Création 27 décembre 2022 19:32
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Four Key Changes that Need to be Reverted Back

Please provide an update on this request  

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• Jarad Garlesky
• Création 9 décembre 2022 20:13
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Please provide us an update when we will be able to choose the order of comments.. you are stopping us from moving to the new platform and the new custom ticket status feature we have been wanting ...

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• Jarad Garlesky
• Création 9 décembre 2022 20:12
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

The link you have posted does not work yet again

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• Jarad Garlesky
• Création 5 octobre 2022 12:46
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. New layout is absolutely terrible.

I guess until they get tired of hearing every day over and over how terrible this change is by their customers they will have to continually see the negative comments on all the various posts about...

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• Jarad Garlesky
• Création 22 septembre 2022 20:54
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

We do not use chat yet but we still would have wanted the most recent comment up at the top

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• Jarad Garlesky
• Création 21 septembre 2022 13:33
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

Somehow we turned it on and 30 min later we turned it back off

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• Jarad Garlesky
• Création 21 septembre 2022 11:36
• 1 vote