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Melissa McCullough

Adhésion le 14 déc. 2021

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Dernière activité le 06 mars 2023

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Dernière activité effectuée par Melissa McCullough

Melissa McCullough a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Will this also work with ADA theme?

Afficher le commentaire · Publication le 25 janv. 2023 · Melissa McCullough

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Melissa McCullough a ajouté un commentaire,

CommentaireTicket management

Dane--thanks for the response.  And this is per BRAND, right?  We want to keep the chat & submit a request for some, but not all brands.

 

Afficher le commentaire · Publication le 06 janv. 2023 · Melissa McCullough

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Melissa McCullough a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Can I edit the names of the 2 boxes (FAQ & Announcements)?  Can I add more boxes if I want?

Afficher le commentaire · Publication le 15 déc. 2022 · Melissa McCullough

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Melissa McCullough a ajouté un commentaire,

CommentaireTicket management

Where does the uploaded logo show up?

 

Afficher le commentaire · Publication le 06 déc. 2022 · Melissa McCullough

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Melissa McCullough a ajouté un commentaire,

CommentaireTicket management

Can you keep a brand from having access to chat and submitting a request?  Make it so they can only access the knowledge base (articles)?

 

Afficher le commentaire · Publication le 06 déc. 2022 · Melissa McCullough

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Melissa McCullough a ajouté un commentaire,

CommentaireTicket management

When it says Brands doesn't support chat, does that mean:

Your second brand can't have chat at all OR that it has to use the same chat as the main account?

Afficher le commentaire · Publication le 28 nov. 2022 · Melissa McCullough

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Melissa McCullough a ajouté un commentaire,

CommentaireSetting Guide roles and permissions

Is there a way to keep some users from accessing chat and submit a request?  We'd like to offer the articles/videos in Guide at no charge to anyone, but chat, community, and email only available to those who pay for support.

Afficher le commentaire · Publication le 05 oct. 2022 · Melissa McCullough

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Melissa McCullough a ajouté un commentaire,

CommentaireGeneral questions about live chat

Neither of these work for me on my iPhone.  How do I submit a ticket?

 

Afficher le commentaire · Publication le 14 déc. 2021 · Melissa McCullough

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