Jysk IT en del af Sagro I/S

1. Communauté
2. Feedback - Ticketing System (Support)

Notify if email is not delivered Feature Request Summary:  I looked around the forums to check if anyone else have this problem, but i couldn't find any. If I put in a public reply on a  ticket, a...

• Jysk IT en del af Sagro I/S
• Modifié 16 mai 2023 11:34
• 2 abonnés
• 0 commentaire
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

We recieved an email from Zendesk saying that we are being "upgraded" to the new user interface Agent Workspace. As you might have guessed, we do not have that at the moment because of all the issu...

• Jysk IT en del af Sagro I/S
• Création 27 mars 2023 09:52
• 9 abonnés
• 5 commentaires
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hello Zendesk, it would be a nice feature to have headings as a field, right now we solve this by creating a text field and write with capital lettersm, but the text field is ofcourse under it.  

• Jysk IT en del af Sagro I/S
• Création 26 janvier 2023 09:56
• 2 abonnés
• 0 commentaire
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)

Feature Request Summary:  Would be nice to have an Zendesk guide app like the support and chat app Description/Use Cases:  We are on visit alot for our customers and do alot of internal projects ...

• Jysk IT en del af Sagro I/S
• Création 20 décembre 2022 11:44
• 1 abonné
• 0 commentaire
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Zendesk inegration with Google Maps Feature Request Summary:  Subject of a Ticket that can be used dynamically in Google Maps or any other map. Description/Use Cases:  We have many customer, and ...

• Jysk IT en del af Sagro I/S
• Création 7 novembre 2022 12:44
• 3 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Feature Request Summary:  We would like more views to be fitting in one page Description/Use Cases:  We have many views in our company, and its a huge challenge, that we can't see more than the 1...

• Jysk IT en del af Sagro I/S
• Création 20 septembre 2022 13:39
• 3 abonnés
• 2 commentaires
• -1 votes

1. Communauté
2. Feedback - Admin Center

Feature Request Summary:  Trigge criteria based on excisting tickets - for example if a end user already have a ticket open then a trigger will fire to send a email to the assignee about user alre...

• Jysk IT en del af Sagro I/S
• Création 23 juin 2022 06:13
• 1 abonné
• 0 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hello. I would like to build a trigger that sends out an email to an agent if the enduser/organization already have an unsolved or open ticket open. Can this be done?

• Jysk IT en del af Sagro I/S
• Création 22 juin 2022 04:51
• 2 abonnés
• 3 commentaires
• 0 vote

1. Communauté
2. Feedback - Admin Center

Feature Request Summary:  Exporting all end users phone numbers including primary and secondary numbers to a .cvs format. (Also including org. info) Description/Use Cases:  I'm looking for a way ...

• Jysk IT en del af Sagro I/S
• Modifié 25 mai 2022 06:48
• 2 abonnés
• 4 commentaires
• 6 votes

1. Communauté
2. Feedback - Ticketing System (Support)

We would like a condition in triggers that it can change a requester to a specific user. 

• Jysk IT en del af Sagro I/S
• Modifié 22 mars 2022 09:51
• 1 abonné
• 0 commentaire
• 1 vote