Timo Boezeman
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Activité récente par Timo Boezeman-
ChatGPT Plus unable to access our knowledgebase articles
Hi, I am experimenting with ChatGPT plus for creating summaries of articles and finding answers in our knowledge base (Zendesk Guide). For every search I do (or prompt to summarize an article) I ge...
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Explore: Having trouble calculating with solved and unsolved tickets
Hi, I'm working on a performance dashboard for our Support department. One of the things I want to analyze, is the ratio between 'new tickets in the last week' versus 'unsolved tickets' which I wan...