AJ Sneed
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Dernière activité effectuée par AJ Sneed-
AJ Sneed a créé une publication,
Enhancement Request - Default Brand by Agent Role
We have agents that are specialized by Brand. We would like to be able to have their Brand default when creating tickets to their specific brand. I'm unable to locate any way to do this. it always ...
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AJ Sneed a créé une publication,
Enhancement Request: Ability to reorder custom statuses and limit view
I would like the ability to reorder our custom statuses order for view. This is causing ours to show as very clunky as new ones are added after we find a need for quick information. We would al...
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AJ Sneed a ajouté un commentaire,
Is there a way to reorder the statuses? Sorry if its already been asked but I didn't see it.
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AJ Sneed a créé une publication,
Enhancement Request - Ability to update side bar for Organization and User to be larger
We have several large organizations that have multiple locations that a user can submit a ticket on behalf of. When adding additional organizations to the user, we have difficulty seeing the full n...
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AJ Sneed a créé une publication,
Feature Request: Placeholders showing as Name instead of Tag
We utilize macros a lot but a big issue we are having is with custom fields adding the tag into the comment from the placeholder instead of the actual title that the agent sees in the drop down/etc...
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AJ Sneed a ajouté un commentaire,
Throwing my request in here for this to be a thing. We have thousands of users on our system that could potentially put in a ticket request and its harder for reporting when they are mapped to an i...
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AJ Sneed a ajouté un commentaire,
Putting in our request for an update for breakdown by brand or group. It would be beneficial to limit who could see what statuses. Its allow us to better track what dept we are waiting on quickly a...
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AJ Sneed a ajouté un commentaire,
Is there a way to add tags without it removing anything else that is listed on the organization? I've tried using it but it overwrites what's there and has been very frustrating.
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AJ Sneed a créé une publication,
Is it possible to put data from an excel document into a custom field?
Hi everyone. I have a unique instance that usually requires a lot of webhooks/etc. I'm trying without success to see if anyone has successfully had an excel auto fill information into a ticket? I h...